Anchor US SaaS intermittent access issue

Incident Report for Axcient

Resolved

Yesterday there were two separate incidents experienced on the web for US SaaS. Incident 1 was a downtime of 11 minutes and incident 2 was a downtime of 7 minutes whereas the web was not available. As you can see, they were quickly resolved manually and we are looking into improving the automated failover process. We kept this incident open throughout the next day to ensure success in our resolutions.

We apologize for any inconvenience this may have caused.

Posted Nov 07, 2018 - 09:08 MST

Monitoring

Web functionality has been restored. We are continuing our investigation and monitoring the current status. Further updates will be provided as they become available.

Posted Nov 06, 2018 - 10:10 MST

Investigating

We are currently experiencing intermittent failures to access the Anchor website. The team is currently investigating the root cause.

Posted Nov 06, 2018 - 10:04 MST