Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Mar 22, 11:32 MDT
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Mar 22, 11:32 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 22:01 MDT
Scheduled - We will be undergoing Axcient Anchor US SaaS staggered updates to enable Team Share permissions for all organizations in the United States which will conclude the Anchor v2.7.0 release to US SaaS.

This staggered update will begin on March 20, 2019 22:00 - 23:00 MT and continue throughout the end of the month; this may conclude earlier than expected. There is no perceived downtime. As an Axcient partner using Anchor services on US SaaS, you can expect to receive this update between March 20, 2019 22:00 and March 31, 2019 24:00.

Once the Team Share permissions feature is enabled for your organization, two things should occur:

1. The web interface for administrators should update to allow administrators to manage Team Share subscriptions by specifying permission roles for users and groups.
2. All desktop clients on supported operating systems should auto-update to Anchor v2.7.0.1367 for Windows and Anchor v2.7.0.1365 for macOS.

Read more about the 2.7.0 release from the initial release notes published for beta launch here: https://support.efolder.net/hc/en-us/articles/360010275054-Anchor-Version-2-7-0-Release

And read more about the Team Share Permission Roles feature here:
https://support.efolder.net/hc/en-us/articles/360002090954-Anchor-Anchor-Team-Share-Permission-Roles

Please share your feedback and questions with our Axcient Technical Support Team and your Partner Success Manager.
Business Recovery Cloud (BRC) Operational
BRC Remote Management Console ? Operational
BRC Cloud Tunnel Services Operational
BRC Offsite Replication (USA) Operational
BRC Cloud Virtual Offices (USA) Operational
BRC Offsite Replication (CAN) Operational
BRC Cloud Virtual Offices (CAN) Operational
Fusion ? Operational
Fusion Remote Management Console Operational
Fusion Offsite Replication Operational
Fusion Cloud Virtual Offices Operational
Replibit ? Operational
Replibit Cloud Replication ? Operational
Replibit Cloud Vault Availability ? Operational
Replibit Cloud GMP Availability ? Operational
Cloudfinder ? Operational
Cloudfinder Backup ? Operational
Cloudfinder Management Portal ? Operational
Cloudfinder Search ? Operational
Cloudfinder Restore previous Backup ? Operational
Anchor (United States) ? Operational
Anchor Web ? Operational
Anchor Sync ? Operational
Anchor Email Notification ? Operational
Anchor Collaborative Web Editing ? Operational
Anchor Web Preview ? Operational
Anchor Private Cloud Collaborative Web Editing ? Operational
Anchor Private Cloud Web Preview ? Operational
Anchor (Europe) ? Operational
Anchor Web ? Operational
Anchor Sync ? Operational
Anchor Email Notification ? Operational
Anchor Collaborative Web Editing ? Operational
Anchor Web Preview ? Operational
Anchor Private Cloud Collaborative Web Editing ? Operational
Anchor Private Cloud Web Preview ? Operational
Anchor (Canada) ? Operational
Anchor Web ? Operational
Anchor Sync ? Operational
Anchor Email Notification ? Operational
Anchor Collaborative Web Editing ? Operational
Anchor Web Preview ? Operational
Anchor Private Cloud Collaborative Web Editing ? Operational
Anchor Private Cloud Web Preview ? Operational
Backup for Files ? Operational
Backup for Files Offsite Replication ? Operational
Backup Portal ? Operational
BDR for ShadowProtect ? Operational
BDR for ShadowProtect Next-gen Cloud Replication ? Operational
BDR for ShadowProtect Cloud Backup (Legacy) ? Operational
BDR for Veeam ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Mar 21, 2019

No incidents reported.

Mar 19, 2019

No incidents reported.

Mar 18, 2019
Completed - The scheduled maintenance has been completed.
Mar 18, 17:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 16:00 MDT
Scheduled - We will be undergoing Axcient Anchor EU SaaS updates to enable Team Share permissions for all organizations in Europe which will conclude the Anchor v2.7.0 release to EU SaaS.

This update will be performed on March 20, 2019 16:00 - 17:00 MT and there is no perceived downtime. Once the Team Share permissions feature is enabled for your organization, two things should occur:

1. The web interface for administrators should update to allow administrators to manage Team Share subscriptions by specifying permission roles for users and groups.
2. All desktop clients on supported operating systems should auto-update to Anchor v2.7.0.1367 for Windows and Anchor v2.7.0.1365 for macOS.

Read more about the 2.7.0 release from the initial release notes published for beta launch here: https://support.efolder.net/hc/en-us/articles/360010275054-Anchor-Version-2-7-0-Release

And read more about the Team Share Permission Roles feature here:
https://support.efolder.net/hc/en-us/articles/360002090954-Anchor-Anchor-Team-Share-Permission-Roles

Please share your feedback and questions with our Axcient Technical Support Team and your Partner Success Manager.
Mar 12, 15:33 MDT
Mar 17, 2019

No incidents reported.

Mar 16, 2019

No incidents reported.

Mar 15, 2019

No incidents reported.

Mar 14, 2019

No incidents reported.

Mar 13, 2019
Completed - The scheduled maintenance has been completed.
Mar 13, 23:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 13, 22:00 MDT
Scheduled - We will be undergoing Axcient Anchor CA SaaS updates to enable Team Share permissions for all organizations in Canada which will conclude the Anchor v2.7.0 release to CA SaaS.

This update will be performed on March 13, 2019 22:00 - 23:00 MT and there is no perceived downtime. Once the Team Share permissions feature is enabled for your organization, two things should occur:

1. The web interface for administrators should update to allow administrators to manage Team Share subscriptions by specifying permission roles for users and groups.
2. All desktop clients on supported operating systems should auto-update to Anchor v2.7.0.1367 for Windows and Anchor v2.7.0.1365 for macOS.

Read more about the 2.7.0 release from the initial release notes published for beta launch here: https://support.efolder.net/hc/en-us/articles/360010275054-Anchor-Version-2-7-0-Release

And read more about the Team Share Permission Roles feature here:
https://support.efolder.net/hc/en-us/articles/360002090954-Anchor-Anchor-Team-Share-Permission-Roles

Please share your feedback and questions with our Axcient Technical Support Team and your Partner Success Manager.
Mar 12, 15:12 MDT
Completed - The scheduled maintenance has been completed.
Mar 13, 06:30 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 13, 03:30 MDT
Scheduled - We will be undergoing Axcient Anchor US/CA Web maintenance to perform an operating system upgrade. This maintenance work will be performed on March 13 03:30 – 06:30 MDT. Anchor web access will be periodically unavailable during this window.
Mar 8, 16:50 MST
Mar 12, 2019
Completed - The scheduled maintenance has been completed.
Mar 12, 17:31 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 12, 16:00 MDT
Scheduled - We will be undergoing Axcient Anchor EU Web maintenance to perform an operating system upgrade. This maintenance work will be performed on March 12 16:00 – 17:30 MDT. Anchor web access will be periodically unavailable during this window.
Mar 8, 16:51 MST
Mar 11, 2019

No incidents reported.

Mar 10, 2019

No incidents reported.

Mar 9, 2019

No incidents reported.

Mar 8, 2019

No incidents reported.