Update - We have completed the development on the fix for this issue and it is currently being qualified. Some partners will continue to see a backup status of "In Progress" while the system clears the queued scans. We truly appreciate your patience in this regard while we actively work on fully resolving this issue.
Jul 15, 07:46 MDT
Identified - We have identified the root-cause of this issue and are actively working on the fix. The interim fix deployed yesterday reduced the queues but not for all partners experiencing the issue. Some partners will continue to see a backup status of "In Progress" while the system clears the queued scans. We truly appreciate your patience in this regard while we actively work on fully resolving this issue.
Jul 12, 09:22 MDT
Update - We are continuing to monitor the system and plan to deploy an interim fix within the next 24 hours which will reduce the load on the infrastructure. Some partners will continue to see a backup status of "In Progress" while the system clears the queued scans. We truly appreciate your patience in this regard while we actively work on fully resolving this issue.
Jul 10, 12:30 MDT
Investigating - We are currently experiencing a degradation in the Office365 OneDrive backup due to an overload on the infrastructure. This is causing a backlog of the OneDrive backups which is affecting certain partners. Partners will see a status of "In Progress" while the system clears the queued up backup scans. The team is actively working to resolve the issue and will have an update soon.
Jul 9, 10:31 MDT
Business Availability Portal ? Operational
Support Ticketing ? Operational
Knowledgebase (KB) ? Operational
Axcient Marketing Portal ? Operational
Axcient Invoicing and Payments ? Operational
Replibit ? Operational
Replibit Cloud Replication ? Operational
Replibit Cloud Vault Availability ? Operational
Replibit Cloud GMP Availability ? Operational
Cloudfinder ? Degraded Performance
Cloudfinder Backup ? Degraded Performance
Cloudfinder Management Portal ? Operational
Cloudfinder Search ? Operational
Cloudfinder Restore previous Backup ? Operational
Anchor (United States) ? Operational
Anchor Web ? Operational
Anchor Sync ? Operational
Anchor Email Notification ? Operational
Anchor Collaborative Web Editing ? Operational
Anchor Web Preview ? Operational
Anchor Private Cloud Collaborative Web Editing ? Operational
Anchor Private Cloud Web Preview ? Operational
Anchor (Europe) ? Operational
Anchor Web ? Operational
Anchor Sync ? Operational
Anchor Email Notification ? Operational
Anchor Collaborative Web Editing ? Operational
Anchor Web Preview ? Operational
Anchor Private Cloud Collaborative Web Editing ? Operational
Anchor Private Cloud Web Preview ? Operational
Anchor (Canada) ? Operational
Anchor Web ? Operational
Anchor Sync ? Operational
Anchor Email Notification ? Operational
Anchor Collaborative Web Editing ? Operational
Anchor Web Preview ? Operational
Anchor Private Cloud Collaborative Web Editing ? Operational
Anchor Private Cloud Web Preview ? Operational
Backup for Files ? Operational
Backup for Files Offsite Replication ? Operational
Backup Portal ? Operational
BDR for ShadowProtect ? Operational
BDR for ShadowProtect Next-gen Cloud Replication ? Operational
BDR for ShadowProtect Cloud Backup (Legacy) ? Operational
Business Recovery Cloud (BRC) Operational
BRC Remote Management Console ? Operational
BRC Cloud Tunnel Services Operational
BRC Offsite Replication (USA) Operational
BRC Cloud Virtual Offices (USA) Operational
BRC Offsite Replication (CAN) Operational
BRC Cloud Virtual Offices (CAN) Operational
Fusion ? Operational
Fusion Remote Management Console Operational
Fusion Offsite Replication Operational
Fusion Cloud Virtual Offices Operational
BDR for Veeam ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jul 16, 2019
Completed - The scheduled maintenance has been completed.
Jul 16, 03:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 02:01 MDT
Scheduled - We will be undergoing Axcient Anchor CA Server maintenance to deploy the v2.7.1 upgrade to the back-end. This maintenance work will be performed on July 16, 2019 02:00 - 03:00 MDT. The entire service will be down during this window.
Jul 15, 10:40 MDT
Jul 15, 2019
Completed - The scheduled maintenance has been completed.
Jul 15, 14:48 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 14:00 MDT
Scheduled - We will be undergoing Axcient Anchor EU Server maintenance to deploy the v2.7.1 upgrade to the back-end. This maintenance work will be performed on July 15, 2019 14:00 - 15:00 MDT (22:00 - 23:00 CEST). The entire service will be down during this window.
Jul 15, 10:38 MDT
Jul 14, 2019

No incidents reported.

Jul 13, 2019

No incidents reported.

Jul 11, 2019

No incidents reported.

Jul 9, 2019
Resolved - We confirmed the issue remains resolved. We will perform a post-mortem analysis with key stakeholders to identify preventive measures that may be implemented in the future. We apologize for any inconvenience this may have caused you and thank you for your patience and support throughout this process.
Jul 9, 15:00 MDT
Monitoring - Hardware replaced, keeping a close eye on the system performance.
Jul 9, 13:57 MDT
Identified - Problems with hardware identified and working on replacing it.
Jul 9, 12:56 MDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 9, 12:22 MDT
Update - We are continuing to investigate this issue.
Jul 9, 11:35 MDT
Investigating - We are investigating an issue with Axcient Anchor US SaaS. We apologize for any inconvenience this may cause you. We'll update this status page with more information as we learn more.
Jul 9, 11:05 MDT
Resolved - EU partners were unable to access files using the web for a short period of time.
Jul 9, 02:00 MDT
Jul 8, 2019
Resolved - EU partners were unable to view files using Web Preview for a short period of time.
Jul 8, 04:00 MDT
Jul 7, 2019

No incidents reported.

Jul 6, 2019

No incidents reported.

Jul 5, 2019
Resolved - This incident has been resolved.
Jul 5, 16:11 MDT
Monitoring - We implemented a potential resolution for the issue with file uploads. We are monitoring to confirm the resolution. If this resolution is not successful, we will further investigate other options.
Jul 5, 16:08 MDT
Investigating - Some users are experiencing issues when uploading files using the Anchor web interface. We are investigating the issue and will provide updates shortly.
Jul 5, 15:26 MDT
Jul 4, 2019

No incidents reported.

Jul 3, 2019

No incidents reported.

Jul 2, 2019
Resolved - This incident has been resolved.
Jul 2, 13:15 MDT
Monitoring - Issues with our Support Ticketing and KB access are related to Cloudflare (3rd-party) service outages - https://www.cloudflarestatus.com/. The issues are temporarily resolved, but we will continue to monitor the situation.
Jul 2, 08:18 MDT
Update - We are continuing to investigate this issue.
Jul 2, 08:09 MDT
Investigating - We are currently investigating an issue that is impacting our Support Ticketing submission and management along with Knowledgbase (KB) article access
Jul 2, 08:05 MDT