All Systems Operational
x360Recover ? Operational
90 days ago
99.99 % uptime
Today
x360Recover (formerly Replibit) Cloud (US) ? Operational
x360Recover (formerly Replibit) Cloud (EU) ? Operational
x360Recover (formerly Replibit) Cloud (CA) ? Operational
Authentication Token Service Operational
Cloud Autoverify Operational
Cloud Key Management System Operational
License Portal Operational
Partition API Operational
Salesforce Ticket Gateway Operational
X360Recover Virtual Office (US) Operational
90 days ago
99.99 % uptime
Today
X360Recover Virtual Office (CA) Operational
90 days ago
100.0 % uptime
Today
X360Recover Virtual Office (EU) Operational
90 days ago
100.0 % uptime
Today
x360Recover Manager Operational
x360Recover Tunnel Services Operational
BRC Cloud Tunnel Services Operational
x360Recover Manager (BRC) Operational
x360Recover Manager (Replibit & D2C) ? Operational
Business Recovery Cloud (BRC) Operational
BRC Offsite Replication (US) Operational
BRC Cloud Virtual Office (US) Operational
BRC Offsite Replication (CA) Operational
BRC Cloud Virtual Office (CA) Operational
File & Folder Recovery Operational
x360Portal ? Operational
Support Ticketing ? Operational
Axcient Marketing Portal ? Operational
Axcient Invoicing and Payments ? Operational
Training & eLearning ? Operational
Authentication ? Operational
x360Sync ? Operational
x360Sync Web (US) ? Operational
x360Sync Data Transfer (US) ? Operational
x360Sync Collaborative Web Editing (US) ? Operational
x360Sync Web Preview (US) ? Operational
x360Sync Web (EU) ? Operational
x360Sync Data Transfer (EU) ? Operational
x360Sync Collaborative Web Editing (EU) ? Operational
x360Sync Web Preview (EU) ? Operational
x360Sync Web (CA) ? Operational
x360Sync Data Transfer (CA) ? Operational
x360Sync Collaborative Web Editing (CA) ? Operational
x360Sync Web Preview (CA) ? Operational
x360Sync Private Cloud Web Preview ? Operational
x360Sync Private Cloud Collaborative Web Editing ? Operational
x360Sync Licensing Service ? Operational
x360Cloud ? Operational
x360Cloud Management Portal (US) ? Operational
x360Cloud Smart Search (US) ? Operational
Microsoft 365 Backup (US) ? Operational
Microsoft 365 Restore (US) ? Operational
Google Workspace Backup (US) ? Operational
Google Workspace Restore (US) ? Operational
x360Cloud Management Portal (EU) ? Operational
x360Cloud Smart Search (EU) ? Operational
Microsoft 365 Backup (EU) ? Operational
Microsoft 365 Restore (EU) ? Operational
Google Workspace Backup (EU) ? Operational
Google Workspace Restore (EU) ? Operational
Backup for Files ? Operational
Backup for Files Offsite Replication ? Operational
Backup Portal ? Operational
Axcient Cloud Services ? Operational
BDR for ShadowProtect Next-gen Cloud Replication ? Operational
BDR for ShadowProtect Cloud Backup (Legacy) ? Operational
BDR for Veeam ? Operational
BDR for Quest Operational
Axcient Help Center Operational
support.axcient.com Operational
help.axcient.com Operational
axcient.com/enduser-documentation Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
We will be conducting planned maintenance on x360Recover (formerly Replibit) servers and services.
Posted on Mar 14, 2024 - 08:40 MDT
We will be conducting planned maintenance on x360Recover Manager servers and services.
Posted on Mar 15, 2024 - 15:32 MDT
x360Sync (formerly Anchor) - Maintenance Mar 28, 2024 20:00-22:00 MDT
We will be conducting planned maintenance on x360Sync servers and services.
Posted on Mar 14, 2024 - 10:02 MDT
Past Incidents
Mar 19, 2024

No incidents reported today.

Mar 18, 2024

No incidents reported.

Mar 17, 2024

No incidents reported.

Mar 16, 2024
Completed - The scheduled maintenance has been completed.
Mar 16, 18:03 MDT
Verifying - Verification is currently underway for the maintenance items.
Mar 16, 17:47 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 16, 15:00 MDT
Scheduled - We will be conducting planned maintenance on x360 Platform servers and services. All users will be logged off and if logged in, changes to user management settings may not be saved.
Mar 15, 09:19 MDT
Mar 15, 2024
Resolved - The issue with Axcient x360Cloud is resolved. We apologize for any inconvenience this may have caused you and thank you for your patience and support throughout this process.
Mar 15, 16:09 MDT
Monitoring - We implemented a solution to resolve the issue with x360Cloud. We are now monitoring the results.
Mar 15, 13:31 MDT
Update - We are continuing to work on a fix for this issue.
Mar 15, 06:48 MDT
Identified - Axcient x360Cloud is experiencing degraded backup services in North America. We are working on fully restoring the service. x360Cloud web application and restoration functions are not impacted by the issue.
Mar 15, 05:30 MDT
Mar 14, 2024
Completed - The scheduled maintenance has been completed.
Mar 14, 07:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 14, 03:00 MDT
Scheduled - Notice to Partners: Axcient will be deploying an update to x360Recover Virtual Office early Thursday morning, March 14, 2024. Deployment will occur between 3AM and 7AM MDT. Running Virtual Office instances and Virtual Machines will not be impacted, but x360Recover Partners (Replibit, BRC) may not be able to start a new Virtual Office while deployment is taking place.
Mar 6, 04:03 MST
Mar 13, 2024
Completed - The scheduled maintenance has been completed.
Mar 13, 22:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 13, 20:00 MDT
Scheduled - We will be conducting planned maintenance on x360Sync servers and services.
Mar 5, 15:45 MST
Mar 12, 2024
Completed - The scheduled maintenance has been completed.
Mar 12, 04:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 12, 01:00 MDT
Scheduled - We will be conducting planned maintenance on Axcient Cloud servers and services. Backups running or starting during the duration of the window may be interrupted.
Mar 6, 15:46 MST
Mar 11, 2024
Completed - The scheduled maintenance has been completed.
Mar 11, 12:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 11, 10:00 MDT
Scheduled - We will be conducting planned maintenance on Backup for Files servers and services.
Mar 5, 09:27 MST
Mar 10, 2024
Completed - The scheduled maintenance has been completed.
Mar 10, 22:30 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 10, 22:00 MDT
Scheduled - We will be conducting planned maintenance on x360Cloud (formerly Cloudfinder) servers and services in the US late Sunday, March 10, 2024.
Mar 7, 10:35 MST
Resolved - This incident has been resolved.
Mar 10, 20:18 MDT
Update - We are continuing to monitor for any further issues.
Mar 10, 13:59 MDT
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 10, 13:58 MDT
Identified - We are investigating an issue that is resulting in multiple products in the US going offline since approx 19:07 UTC. We have isolated the issue and are working on resolving it.
Mar 10, 13:50 MDT
Mar 9, 2024

No incidents reported.

Mar 8, 2024

No incidents reported.

Mar 7, 2024
Completed - The scheduled maintenance has been completed.
Mar 7, 11:30 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 7, 09:30 MST
Scheduled - We will be conducting planned maintenance on x360Recover (formerly Replibit) servers and services.
Mar 5, 09:40 MST
Mar 6, 2024
Completed - The scheduled maintenance has been completed.
Mar 6, 01:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 6, 00:00 MST
Scheduled - We will be conducting planned maintenance on x360Recover Manager servers and services.
Mar 3, 05:15 MST
Mar 5, 2024
Resolved - This incident has been resolved.
Mar 5, 14:09 MST
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 5, 05:37 MST
Investigating - Service Outage Notification

Issue: Direct to Cloud Installation for New Deployments Failing

Description: Due to recent changes in AWS, newly installed Agents are encountering issues while attempting to retrieve its authentication token for Direct to Cloud. Our team is actively working on resolving this matter.

Impact:

New Installations: Unfortunately, new Direct to Cloud installations are only possible with the help of Axcient support until the new agent package is deployed. Please contact Axcient support via the x360Portal using live chat or web ticket submission to deploy new agents.

Existing Agents and Backups: Rest assured that existing agents and ongoing backups remain unaffected by this issue.
We apologize for any inconvenience this may cause and appreciate your patience as we work towards a resolution. We will keep you informed of any updates.

Thank you for your understanding.

Feb 29, 14:16 MST
Completed - The scheduled maintenance has been completed.
Mar 5, 04:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 5, 01:00 MST
Scheduled - We will be conducting planned maintenance on Axcient Cloud Services servers and services. Backups running or starting during the duration of the window may be interrupted.
Feb 26, 09:01 MST