All Systems Operational
Replibit ? Operational
Replibit Cloud Replication   ? Operational
Replibit Cloud Vault Availability   ? Operational
Replibit Cloud GMP Availability   ? Operational
Cloudfinder ? Operational
Cloudfinder Backup   ? Operational
Cloudfinder Management Portal   ? Operational
Cloudfinder Search   ? Operational
Cloudfinder Restore previous Backup   ? Operational
Anchor (United States) ? Operational
Anchor Web   ? Operational
Anchor Sync   ? Operational
Anchor Email Notification   ? Operational
Anchor Collaborative Web Editing   ? Operational
Anchor Web Preview   ? Operational
Anchor Private Cloud Collaborative Web Editing   ? Operational
Anchor Private Cloud Web Preview   ? Operational
Anchor (Europe) ? Operational
Anchor Web   ? Operational
Anchor Sync   ? Operational
Anchor Email Notification   ? Operational
Anchor Collaborative Web Editing   ? Operational
Anchor Web Preview   ? Operational
Anchor Private Cloud Collaborative Web Editing   ? Operational
Anchor Private Cloud Web Preview   ? Operational
Anchor (Canada) ? Operational
Anchor Web   ? Operational
Anchor Sync   ? Operational
Anchor Email Notification   ? Operational
Anchor Collaborative Web Editing   ? Operational
Anchor Web Preview   ? Operational
Anchor Private Cloud Collaborative Web Editing   ? Operational
Anchor Private Cloud Web Preview   ? Operational
File Backup ? Operational
File Backup to eFolder Cloud using OBM   ? Operational
Backup Portal   ? Operational
BDR for Veeam   ? Operational
BDR for ShadowProtect ? Operational
BDR for ShadowProtect Next-gen Cloud Replication   ? Operational
BDR for ShadowProtect Cloud Backup (Legacy)   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 23, 2018

No incidents reported today.

Oct 22, 2018
Completed - The scheduled maintenance has been completed.
Oct 22, 17:31 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 16:30 MDT
Scheduled - We will be undergoing scheduled maintenance to update the autosave functions within Anchor's collaborative web editors.

We will be performing these rolling updates to EU and US SaaS environments, as well as the EU and US environments hosted for private cloud usage.

We expect for these services available through our collaborative web editor to remain fully operational during the maintenance window. Therefore, all services should remain fully operational.

Thanks for your patience and understanding as we update these services in Europe and the United States.
Oct 22, 16:06 MDT
Oct 21, 2018

No incidents reported.

Oct 20, 2018

No incidents reported.

Oct 19, 2018
Completed - The scheduled maintenance has been completed.
Oct 19, 18:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 19, 17:01 MDT
Scheduled - We will be undergoing scheduled maintenance to update the callback commands between our Anchor collaborative web editing servers and our Anchor application servers.

We will be performing these rolling updates to EU, CA, and US SaaS environments, as well as the EU, CA, and US environments hosted for private cloud usage.

We expect for these services available through our collaborative web editor to be down during the maintenance window and services will return once concluded. All other services should remain fully operational.

Thanks for your patience and understanding as we update these services worldwide.
Oct 19, 16:54 MDT
Resolved - The issue has been resolved
Oct 19, 10:31 MDT
Investigating - There currently appears to be an issue with eFolder's Remote Access Gateway.

This currently affects Veeam and ShadowProtect partners that are trying to connect to their remote management consoles. This should not have an affect on backups.

We are currently working on root causing thing issue.
Oct 19, 08:47 MDT
Oct 18, 2018
Completed - The scheduled maintenance has been completed.
Oct 18, 12:53 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 18, 11:53 MDT
Scheduled - We will be undergoing maintenance on Anchor EU & CA SaaS to provide 2.7.0 hotfix updates to our servers. This update will address edge-case issues with WebDAV and better prepare for turning on Permissions (beta) for select beta partners.

This maintenance should not have any invasive user impact, as we will be updating servers one at a time; no EU & CA SaaS downtime is planned at all. Client connections to a specific server may be disconnected and forced to reconnect to a different server as we perform maintenance on that server; as such, if content is trying to sync and the cut-off occurs in the middle of syncing a file, that file would re-attempt to sync once a new connection is established. In the rare event your web request is routed through a server in maintenance, you may very temporarily encounter a 503 error. It should succeed shortly after.
Oct 18, 11:51 MDT
Completed - This maintenance was a success and we are concluding it early to transition into maintenance on EU and CA SaaS environments.
Oct 18, 11:49 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 18, 11:31 MDT
Update - We will be undergoing scheduled maintenance during this time.
Oct 18, 11:30 MDT
Scheduled - We will be undergoing maintenance on Anchor US SaaS to provide 2.7.0 hotfix updates to our servers. This update will address edge-case issues with WebDAV and better prepare for turning on Permissions (beta) for select beta partners.

This maintenance should not have any invasive user impact, as we will be updating servers one at a time; no US SaaS downtime is planned at all. Client connections to a specific server may be disconnected and forced to reconnect to a different server as we perform maintenance on that server; as such, if content is trying to sync and the cut-off occurs in the middle of syncing a file, that file would re-attempt to sync once a new connection is established.
Oct 18, 11:30 MDT
Resolved - This issue is resolved. There was a configuration update that was missed during our release last night, and now our release checklists and deployment tasks are up-to-date to represent this when we update our Web Preview feature.

We apologize for any inconvenience this may have caused you when attempting to preview PDFs on the web.
Oct 18, 11:15 MDT
Investigating - We are currently investigating an issue whereas PDFs are loading as blank content. This is widespread for all of our Web Preview instances worldwide. This does not affect any file format other than PDF.
Oct 18, 09:41 MDT
Oct 17, 2018
Resolved - The cloud engineering team resolved the issue and are performing a post mortem analysis. We apologize for any inconvenience this may have caused.

Web Preview for EU Private Cloud environments is fully operational.
Oct 17, 18:35 MDT
Investigating - We are currently investigating an Anchor issue with Web Preview for EU Private Cloud instances. It may be related to the earlier incident.
Oct 17, 17:13 MDT
Oct 16, 2018

No incidents reported.

Oct 15, 2018

No incidents reported.

Oct 14, 2018

No incidents reported.

Oct 13, 2018

No incidents reported.

Oct 12, 2018

No incidents reported.

Oct 11, 2018

No incidents reported.

Oct 10, 2018

No incidents reported.

Oct 9, 2018

No incidents reported.